Customization Change Policy

Please review our policy regarding changes to the customization of our shirts.

1. Changes After Order Confirmation

Not Allowed: Once an order is confirmed, no changes to the customization will be accepted.

2. Specific Conditions

• Order Confirmation Timeframe: Customization changes will only be considered before the final confirmation of the order.
• Policy Understanding: Customers are informed of this policy during the purchasing process to ensure understanding and acceptance.

3. Exceptions

• Production Errors: If an error is made by our production team, we will correct the customization as per the original request.
• Damage During Transport: If the our shirts arrives damaged due to shipping, a replacement will be provided with the original customization (if applicable).

4. Communication and Transparency

• Prior Information: Customers are clearly informed about the customisation change policy before completing their purchase.
• Clarity in Descriptions: Detailed descriptions of personalised products are provided to avoid confusion or unmet expectations.

5. Responsibility

• Customer Responsibility: Customers are responsible for reviewing customisation details carefully before confirming their order.
• Customer Support Assistance: Our support team is available to clarify doubts and provide assistance before order confirmation.

6. Policy Notification

This policy is communicated through the company’s channels, including the website, transactional emails, and marketing materials, ensuring customers are aware of the applicable conditions.

7. Policy Revisions

This policy may be revised and updated as necessary to reflect changes in business practices or regulatory requirements.

By following this policy, we aim to ensure a transparent and satisfactory experience for our customers while maintaining consistent standards of quality and service.