FAQs
ORDERS AND CANCELLATIONS
Can I cancel my order after confirmation?
Once an order is confirmed and paid, cancellation is no longer possible. Please ensure that all information is correct before finalising your purchase.
Can I modify the delivery address after placing an order?
It is not guaranteed that the address can be modified after order confirmation. If necessary, please contact us quickly at help@premierpassion.co.uk, and we will do our best to assist you.
DELIVERY AND SHIPPING
What are the processing and delivery times?
Processing time: Orders are processed within 48 to 72 working hours after payment confirmation.
Delivery time: Delivery generally takes between 7 and 15 working days, but can extend up to 25 days during peak periods.
Delivery time: Delivery generally takes between 7 and 15 working days, but can extend up to 25 days during peak periods.
What should I do if my order is damaged or lost during shipment?
If your order is damaged or lost in transit, please contact our customer service at help@premierpassion.co.uk. We will take the necessary steps to resolve the issue.
RETURNS AND REFUNDS
Are there any fees associated with returns?
Return shipping costs are the responsibility of the customer.
ASSISTANCE AND CONTACT
Who should I contact for questions or problems?
You can contact us at help@premierpassion.co.uk or via our live chat for any questions or assistance.