Returns and Refunds Policy

Refund Policy

Thank you for shopping at Premier Passion! We strive to provide you with a smooth and satisfying shopping experience. Please carefully read our refund policy before making a purchase.

Refunds After Returns - Item Condition

If you wish to return an item, a refund will only be issued if the following conditions are met:

  • The item must not be personalized. Exchanges and returns are not possible for personalized items.
  • The item must be new and unused.
  • It must be returned in the same condition it was sent, with all tags attached.

If the returned item does not meet these criteria, we reserve the right to deny the refund. The item must be returned within 14 days of receipt, along with valid proof of purchase.

Return shipping costs are the responsibility of the customer.

Return Fee for Refunds

£ 4.90 fee will be applied only for returns requesting a refund. This fee covers logistical costs, including the administrative processing of returned products.

Reason for the Return Fee

This fee reflects the costs incurred for logistics, inspection, reintegration into stock, and administrative processing. This practice allows us to continue offering high-quality service to our customers.

Exemption from Fee for Size Exchanges

If a customer wishes to exchange an item for a different size, the £ 4.90 fee will not be applied. However, shipping costs for both sending and returning the item will be the customer’s responsibility.

Refund Procedure

If you choose to return a product for a refund, the product’s value (minus the €5.99 return fee) will be refunded within 14 days after we receive and inspect the returned item. The refund will be issued via the original payment method used for the purchase.

How to Request a Refund

To initiate a refund request, follow these steps:

  • Contact our customer support team via Live Chat (bottom right of our website) or email at help@premierpassion.co.uk within 14 days of receiving your item.
  • Provide your order number, details of the item you wish to return, and the reason for the return.
  • Our support team will guide you through the return process, including the return shipping address.
  • Once we receive and inspect the returned item and confirm that it meets the required conditions, we will process your refund.

Refund Methods

Refunds will be processed using the original payment method. Please note that it may take several business days for the refund to appear in your account, depending on your bank or payment provider.

Contact Us

If you have any questions or concerns about our refund policy or your specific situation, do not hesitate to contact our customer support team at help@premierpassion.co.uk or via Live Chat.

Policy Updates

Please note that this refund policy is subject to change without prior notice. Any updates or revisions will be published on our website.

 

By making a purchase with us, you acknowledge that you have read, understood, and agree to comply with the terms outlined in this refund policy.